I am huge fan of Nordstrom. They have famed customer service and that is one of the reasons why I shop there. But even I was surprised by this.
Last week I was shopping at Nordstrom and bought merchadise at a few departments. The strip on my Nordstrom VISA card had apparently stopped working because each cashier had trouble swiping the card and had to resort to typing in the numbers into the register. I made an offhand comment to one of the cashieres that I would have to call in to the card customer service later and request a new card.
Of course that became just one more thing on my to-do list and I didn’t call in. To my surprise, I opened my mail on Saturday and there was a brand new shiny silver Nordstrom VISA card. Apparently one of the cashiers took it upon themselves to order a new one for me. Awesome.
I didn’t ask for a new card but one of the cashiers took the initiative to delight this customer. And that is customer service worth talking about.