Jackie Huba

When companies declare war on their customers

Filene’s Basement department store recently banned two sisters for life from their stores. It seems the customers’ excessive returns and complaining was just too much.

Managing unprofitable customers is one thing. But I’m sure the incredible amount of negative PR generated by this story isn’t what Filene’s was expecting. In fact, I was interviewed on KDKA Radio (Pittsburgh) this morning about this very news story.

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